Mobile / Slots
du66 is committed to being clear about the information we collect when you use our platform and how it is used to keep your account secure. This policy applies to all account holders accessing our services from Bangladesh and other eligible regions, subject to your local law.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and any identity documents required for account verification. We also collect transactional records generated when you deposit or withdraw through bKash, Rocket, or Bank Transfer. This data is used to operate your account, process transactions, and respond to support requests you raise with us. We collect technical data automatically — your device type, browser, IP address, and session activity — to keep the platform running correctly and to detect unusual account behaviour. This is standard practice for any platform that handles financial transactions, and it helps us flag issues before they affect your wallet balance. We do not sell your personal data to third parties for marketing purposes. Where we share data with service partners — such as payment processors handling your bKash or Rocket transfers — those partners receive only the information required to complete that specific function. Data shared with payment processors is governed by their own policies as well as ours. Access to your data and the rights available to you may vary depending on your local law and the eligible region from which you access the platform. We encourage you to review this policy fully and contact our support team if any part is unclear.
Understanding exactly what falls inside and outside this policy helps you know where your data is protected and where separate terms apply. Each area below describes a distinct part of your relationship with the platform.
This policy covers all data generated when you log in, manage your profile, update contact details, or change security settings on your du66 account. Actions taken inside your account area are fully within scope.
Deposits and withdrawals made through bKash, Rocket, or Bank Transfer generate records covered by this policy. We retain these records for the period required to operate your account and meet applicable obligations in eligible regions.
Your interactions with game lobbies, sports sections, and platform content are recorded as session data. This helps us understand which areas you visit and how the platform performs on your device, whether mobile or browser.
Payment processors, identity verification providers, and any external links you follow from our platform operate under their own separate policies. Once you leave our platform or data passes to a processor, their terms govern that data independently of ours.
You have concrete choices available regarding the personal data held on your account. To review the information we hold, open the account settings section after logging in — your registered contact details, transaction history, and linked payment methods such as bKash or Rocket are visible there directly. If any detail is incorrect — a misspelled name, an outdated phone number, or a contact address that has changed — you can update most fields directly in your account profile. For details tied to identity verification that cannot be self-edited, our support team can guide you through the correction process. If you want to raise a question about how your data is being used, or request that we review your data record, contact us through the support routes listed on the platform. We will respond through the same channel you used to reach us. Data rights and the specific remedies available to you depend on your local law and the eligible region from which you access the platform.
Log in and open account settings to see the personal data, contact details, and transaction history we hold. Payment method entries for bKash and Rocket are listed in the wallet section of your account.
Update your contact information directly from the account profile page. For verification-linked fields that require staff review, reach out through our support channel and we will walk you through the correction steps.
Contact our support team to ask how a specific piece of your data is being used, request a summary of your records, or flag a concern. We handle these requests through our published support routes.
To request deletion or restriction of specific data, submit your request through the support channel. We will confirm what action is possible given your account status and the obligations that apply in your eligible region.
If you have a question about this privacy policy, how to access your records, or how to request a data correction, the routes below are the ways to reach us. We respond through the same channel you use to make contact.
Open the live chat from your account dashboard to speak with a support agent about a data or privacy question. Available through the platform when you are logged in.
Send a written privacy or data request to the support email address published in the contact section of the platform. Include your registered account details so we can locate your record.
The Help Centre accessible from the main navigation contains policy articles, account guidance, and FAQ entries. Check there first for answers to common privacy and account questions.
We apply standard technical measures to protect your account data, including encrypted connections when you access the platform on any device — whether that is a mobile browser during a match or a desktop session at home. Account sessions are protected by login authentication, and unusual access patterns trigger account alerts.
We use cookies and similar tools to keep your session active, remember your preferences, and collect anonymised usage data that helps us improve the platform. You can manage cookie settings through your browser, though some platform functions depend on session cookies to work correctly.
We keep account data for as long as your account is active and for a period after closure as required by the obligations applicable in your eligible region. Transaction records from bKash, Rocket, and Bank Transfer deposits are retained as part of your account history.
Your account is protected by login credentials you control. We recommend using a strong password and keeping your registered contact details current so that account recovery routes stay available to you. Do not share your login details with anyone.
When we update this policy, we will post the revised version on this page with a new effective date. Continuing to use the platform after a policy update means you have seen the revised terms. Contact support if you want clarification before continuing.
These questions cover the privacy and data topics our account holders ask about most often. If your question is not answered here, reach out through the support routes listed on this page.
We collect the details you enter during registration — name, contact information, and any documents required for account verification. We also collect transaction records from your bKash, Rocket, or Bank Transfer activity and technical data such as your device type and session information.
Yes. After logging in, open your account settings to view your registered details, transaction history, and linked payment methods. If you want a broader summary of your data record, contact our support team and we will assist you through the review process.
We share data only with service partners who need it to perform a specific function — such as processing your bKash or Rocket payment. Those partners do not receive data beyond what the transaction requires, and they operate under their own privacy policies in addition to our agreements with them.
Most contact details can be updated directly from the profile section of your account. For verification-linked information that cannot be self-edited, contact support and we will guide you through the correction steps. We aim to resolve account detail updates as quickly as the verification process allows.
You can review your records, request corrections, and ask questions about how your data is used by contacting us through the support routes on this page. The specific rights available to you depend on your local law and the eligible region from which you access the platform.
Use the live chat from your account dashboard, email us at the address published in the Help Centre, or browse the Help Centre articles for policy guidance. Include your registered account reference when you contact us so we can locate your record and respond accurately.